Returns
Easy and Fair Returns
Our return policy is designed with you in mind.
We at Paykhom understand that sometimes returns are necessary. That’s why our return policy strives to be as fair and convenient as possible, making sure you can easily manage returns with the support that you need.
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Returns Eligibility
Check Your Item's Return Eligibility
15-Day Window
Most items are eligible for return within 15 days from the date of delivery.
Unused Items
Returned products must be in their original packaging, unused, and in resalable condition.
Exceptions May Apply
Specific item categories like perishables and hygiene products may not qualify for returns due to the nature of the items.
The Return Process
Your Simple Steps to a Smooth Return
Step 1: Initiate a Return
Go to your 'Order History' within your profile and select the "Return" option for the specific item you want to return.
Step 2: Verify and Ship
Once your return is approved, we will provide you with the necessary return labels or a shipment reference id.
Step 3: Inspection & Approval
Upon receiving your return, we will inspect the item. If approved, we will process your refund accordingly.
Step 4: Receive your Refund
You will receive your refund in the original payment method within a few business days after your return is accepted
Refunds and Exchange
What You Need to Know
Refunds will be processed once a returned item has been successfully received by our return center and checked. We typically handle refunds within 3-5 business days to your original payment method. Exchanges may be considered subject to stock availability and are offered on a case-by-case basis, so contact us with the form.
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